Customer Care
Promise
Our reputation has been built on customer service
Our reputation has been built on a high level of customer service provided by our Team Members. Our training programme provides our Team Members with the knowledge and resources that not only makes us compliant with The Sunbed Association’s Code of Practice but also exceeds these guidelines.
On your first visit to Sunseekers you will receive…
- A client consultation card that you will have to complete with assistance from one of our Team Members
- An analysis of your skin type by one of our Team Members who will then recommend a suitable length of time for your tanning session so that you can tan safely and enjoy the tanning experience (please note that if we feel that your skin is not suitable for tanning you may be refused permission to use our tanning equipment)
- A thorough explanation of all the controls on the tanning equipment you are allocated so that you can utilise all of its features such as air conditioning and music channels
On every visit to Sunseekers you will receive…
- A warm welcome from one of our Team Members
- The reassurance that our Team Members regard your continued safety when using our tanning equipment as a priority and so will always monitor the frequency with which you have used our tanning equipment and the length of each tanning session on previous visits
- A guarantee that all of our tanning equipment is inspected once a week by our maintenance team to ensure that all of the lamps are working and that none of the lamps have exceeded 80% of the manufacturer’s life expectancy
- An assurance that the tanning equipment you use has been thoroughly cleaned before you use it as well as an inspection of the tanning room
As part of our commitment to customer care we advise that the following
people should avoid using tanning equipment;
People who are hyposensitive or hypersenstivie to light
Pregnant women
Under 18 years old (we suggest a spray tan)
Those with Skin Type1
Those under medical upervision
We also recommend that the following people should speak to their
doctor before using tanning equipment
People that have a heart condition
Have high blood pressureose with Skin Type1
Have Epilepsy
Suffer frequent headaches and migraines
